Housekeeping Supervisor
People want to work with a person, not a company.
PCH is a community of people; associates, guests and ownerships.
It is a relationship, built upon common purpose and values.
It's more than a job, a guest experience, or a business investment.
Together, we are making a difference in people's lives.
Tony Davis, PresidentESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Coordinates daily sign in/out of master keys/section keys.
Monitors productivity by tracking of vacant dirty (VD) rooms at 10 AM/12 PM/ 2 PM/ 4 PM.
Notify supervisor of potential concerns.
Assigns daily special assignment (high dust, low dust, coffee pot, etc.
) to housekeepers for extra cleaning duties.
General cleaning and tracking of bedspread, tub/tile, and mildew.
Coordinating of VIP arrival including blocking rooms, if needed.
Responsible for AAA inspections rooms.
Valet laundry in house for guests and external customers.
Balance valet/laundry checkbook balance daily.
Daily, weekly, and monthly consolidation of all valet accounts.
Setting up new account for in house guest for billing purpose.
Follow-up on all miscellaneous vouchers, refrigerators, rollaway, and handicap amenities.
Ordering laundry valet tickets and make price adjustment when directed by dry cleaner.
Monitor all damage valet between customer/hotel and cleaning company.
Monitor a propertro log for linen orders.
Coordinate bi-monthly inventory and tally sheet for linen inventory.
Bi-monthly inventory on amenity supplies, such as shampoo, soap, etc.
Directly responsible for red sticker LSOP ensuring rules and regulation are maintained.
Directly responsible for timely completion of all accident/incident reports.
Ensure all miscellaneous adjustments are coded properly and house account balance as it relates to valet.
Review guest comment cards and forward to supervisor for completion.
Review monthly GSS surveys and information.
Monitor rooms section/housekeepers showing a pattern for complaint issues.
Directly responsible for weekly inventory, ordering, and maintenance of par level as it relates to projected occupancy and monthly budget of all cleaning supplies, guest supplies, office supplies and uniforms.
ASI and AAA inspection room requirement are reviewed regularly during a pre-shift meeting.
Schedules according to occupancy while balancing labor costs against guest satisfaction and budgeted wages.
Maintain a set linen par level of 2.
5 par to a 3.
0 par in season and 3.
5 par to 4 par during summer.
Use this informant ion to order new linen.
Directly responsible for the purchasing of special guest items; make-up mirror, heating pads, curling irons, and lampshades.
Responsible for notification of equipment repair needed; pager/radio, soda machine, vacuum floor/carpet machine, monitor tracking and follow up.
Keep up to date productivity sheet of laundry, housekeeping, and contract labor.
Interdepartmental charges C-7 for other department for items purchased through housekeeping.
Control call-offs and tardy attendance.
Tracking of all disciplinary action forms.
Monitor linen for damages, move from guest use to department use.
Check linens for spots, recommend proper treatment.
Make sure all floors are stocked with requested linens.
Make sure pool is stocked with linen at 10:
00 AM, 12:
00 PM, 2:
00 PM, and 4:
00 PM.
Our Benefits Include:
Comprehensive Health Insurance - Medical, Dental, Vision, as well as Voluntary Benefits including Short Term/Long Term Disability and Supplemental Life Insurance401K with Company MatchEmployer Paid Life InsuranceComplimentary Employee Assistance ProgramPaid Time Off to include Vacation, Personal, Sick, & HolidaysDiscounted Hotel, Spa, Golf, Retail, and Food & BeverageTuition Reimbursement ProgramPCH University & Professional Development SeriesAssociate Referral ProgramOur Culture:
Our team embodies service that spans beyond typical hospitality.
Both warm and authentic, we are a team committed to excellence.
Our benchmark is our genuine care for others.
For this reason, we love coming to work to create new experiences every day.
The secret sauce to our successful recipe:
Put people first.
We celebrate our places.
We encourage independent thinkers who fill their workspaces and properties with joy.
PCH Hotels & Resorts creates experiences, connections and traditions through generations of storytellers.
PCH Hotels & Resorts brings the heart and soul to hospitality.
Our core values are the foundation of everything we do!You belong here.
Join the PCH Hotels & Resorts family, where we put people firstEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c) Recommended Skills Billing Maintenance Purchasing Process Surveys Tiling Housekeeping Estimated Salary: $20 to $28 per hour based on qualifications.
PCH is a community of people; associates, guests and ownerships.
It is a relationship, built upon common purpose and values.
It's more than a job, a guest experience, or a business investment.
Together, we are making a difference in people's lives.
Tony Davis, PresidentESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Coordinates daily sign in/out of master keys/section keys.
Monitors productivity by tracking of vacant dirty (VD) rooms at 10 AM/12 PM/ 2 PM/ 4 PM.
Notify supervisor of potential concerns.
Assigns daily special assignment (high dust, low dust, coffee pot, etc.
) to housekeepers for extra cleaning duties.
General cleaning and tracking of bedspread, tub/tile, and mildew.
Coordinating of VIP arrival including blocking rooms, if needed.
Responsible for AAA inspections rooms.
Valet laundry in house for guests and external customers.
Balance valet/laundry checkbook balance daily.
Daily, weekly, and monthly consolidation of all valet accounts.
Setting up new account for in house guest for billing purpose.
Follow-up on all miscellaneous vouchers, refrigerators, rollaway, and handicap amenities.
Ordering laundry valet tickets and make price adjustment when directed by dry cleaner.
Monitor all damage valet between customer/hotel and cleaning company.
Monitor a propertro log for linen orders.
Coordinate bi-monthly inventory and tally sheet for linen inventory.
Bi-monthly inventory on amenity supplies, such as shampoo, soap, etc.
Directly responsible for red sticker LSOP ensuring rules and regulation are maintained.
Directly responsible for timely completion of all accident/incident reports.
Ensure all miscellaneous adjustments are coded properly and house account balance as it relates to valet.
Review guest comment cards and forward to supervisor for completion.
Review monthly GSS surveys and information.
Monitor rooms section/housekeepers showing a pattern for complaint issues.
Directly responsible for weekly inventory, ordering, and maintenance of par level as it relates to projected occupancy and monthly budget of all cleaning supplies, guest supplies, office supplies and uniforms.
ASI and AAA inspection room requirement are reviewed regularly during a pre-shift meeting.
Schedules according to occupancy while balancing labor costs against guest satisfaction and budgeted wages.
Maintain a set linen par level of 2.
5 par to a 3.
0 par in season and 3.
5 par to 4 par during summer.
Use this informant ion to order new linen.
Directly responsible for the purchasing of special guest items; make-up mirror, heating pads, curling irons, and lampshades.
Responsible for notification of equipment repair needed; pager/radio, soda machine, vacuum floor/carpet machine, monitor tracking and follow up.
Keep up to date productivity sheet of laundry, housekeeping, and contract labor.
Interdepartmental charges C-7 for other department for items purchased through housekeeping.
Control call-offs and tardy attendance.
Tracking of all disciplinary action forms.
Monitor linen for damages, move from guest use to department use.
Check linens for spots, recommend proper treatment.
Make sure all floors are stocked with requested linens.
Make sure pool is stocked with linen at 10:
00 AM, 12:
00 PM, 2:
00 PM, and 4:
00 PM.
Our Benefits Include:
Comprehensive Health Insurance - Medical, Dental, Vision, as well as Voluntary Benefits including Short Term/Long Term Disability and Supplemental Life Insurance401K with Company MatchEmployer Paid Life InsuranceComplimentary Employee Assistance ProgramPaid Time Off to include Vacation, Personal, Sick, & HolidaysDiscounted Hotel, Spa, Golf, Retail, and Food & BeverageTuition Reimbursement ProgramPCH University & Professional Development SeriesAssociate Referral ProgramOur Culture:
Our team embodies service that spans beyond typical hospitality.
Both warm and authentic, we are a team committed to excellence.
Our benchmark is our genuine care for others.
For this reason, we love coming to work to create new experiences every day.
The secret sauce to our successful recipe:
Put people first.
We celebrate our places.
We encourage independent thinkers who fill their workspaces and properties with joy.
PCH Hotels & Resorts creates experiences, connections and traditions through generations of storytellers.
PCH Hotels & Resorts brings the heart and soul to hospitality.
Our core values are the foundation of everything we do!You belong here.
Join the PCH Hotels & Resorts family, where we put people firstEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c) Recommended Skills Billing Maintenance Purchasing Process Surveys Tiling Housekeeping Estimated Salary: $20 to $28 per hour based on qualifications.
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